camps for friends GmbH | General Terms and Conditions of Contract, Participation and Travel | Version August 2026

General terms and conditions of contract, participation and travel

The legal classification depends on the services actually agreed upon in the respective offer. The relevant product group is specified before the conclusion of the contract and in the booking or travel confirmation.

I. General provisions for all product areas

1. Provider and contractual partner

Unless otherwise expressly stated in the respective offer, the provider and contractual partner is: camps for friends GmbH, Emil-Riedel-Straße 18, 80538 Munich, Germany.

Telephone: +49 (0)89 2000 36-0 | Email: info@camps-for-friends.com | Website: www.camps-for-friends.com

Managing Director: Susanne Vomwalde | Commercial Register: Munich Local Court | HRB 249759.

2. Customer, participant, traveler and legal guardian

The customer is the person or institution that concludes the contract with camps for friends. The participant is the person for whom an educational, camp, or group activity is booked. For package tours, the legal term "traveler" is used.

For participants under the age of 18, registration requires that the registering customer is authorized to do so. By booking, the customer confirms that the necessary consent from the legal guardian(s) has been obtained.

If a customer registers multiple participants, they are only liable for their payment obligations if they themselves have become a contractual partner or have expressly assumed such an obligation. Special regulations for school trips are contained in Section E.

3. Conclusion of contract and allocation of the product area

The presentation of offers on the website, in brochures, or other informational media generally constitutes an invitation to submit a booking offer. By submitting the online booking or any other binding registration, the customer offers camps for friends the conclusion of a contract for the selected product.

The contract is concluded upon receipt of the booking confirmation from camps for friends. If the booking confirmation differs significantly from the booking, it constitutes a new offer; the contract with the amended content is only concluded upon acceptance of this offer.

The booking or travel confirmation specifies the booked product categories A to F and the essential services included. For package tours, the legally required pre-contractual information and documents are also provided.

4. Scope of services and individual agreements

The type and scope of the services owed are determined by the product description applicable at the time of conclusion of the contract, the booking or travel confirmation, the pre-contractual information, any expressly agreed additional services as far as legally required, and the provisions of this document applicable to the respective product area.

Individual agreements and expressly confirmed special requests take precedence over general descriptions. Illustrations, sample daily programs, and example activities do not constitute a guarantee of a specific service at a specific time, unless expressly and bindingly agreed upon.

5. Communication and contact details

Contract documents, invoices, and information may be transmitted in written form, particularly by email, unless another form is legally required. The customer is obligated to provide current and accessible contact information and, if necessary, emergency contact information.

6. Data protection, photos and video recordings

Personal data is processed in accordance with applicable data protection regulations. Photographs and videos of participants will only be used on the basis of an existing legal grounds or with the necessary consent.

Consent for taking photos or videos for advertising or social media purposes will be obtained separately from the contract and is generally not a prerequisite for participation. Specific rules regarding recordings during online lessons are contained in Section A.

7. External services and insurance

Services provided by third parties that are not part of the contract concluded with camps for friends will only be treated as external services if this is clearly indicated before the contract is concluded. In particular, the service being provided and the respective contractual partner will be specified.

Insurance is only included in a booking if this has been expressly agreed upon. If camps for friends merely arranges insurance or other travel services, Section F applies in addition.

8. Cancellation, Rescheduling and Rebooking – General Regulations

8.1 Withdrawal by the customer

The customer is entitled to withdraw from the contract free of charge within 14 days of the invoice date or the date of the booking confirmation. This contractually granted right of withdrawal does not apply to contracts concluded less than six weeks before the agreed start of services. The start of services is defined as the commencement of the online course, CityCamp, language camp, package tour, or school trip, depending on the product area. The date of receipt of the notice of withdrawal by camps for friends GmbH is decisive for compliance with the deadline. Statutory rights of withdrawal and cancellation remain unaffected.

If the customer withdraws from the contract after the expiry of a free cancellation period or does not make use of the booked service, camps for friends may – to the extent permitted by law – demand reasonable compensation for the arrangements made and expenses incurred. The decisive factor is the agreed total price, taking into account any expenses saved and any potential revenue from alternative use of the unused services.

camps for friends may, taking into account the expenses usually saved and the usual possible earnings through alternative use of the services, calculate this compensation claim as a lump sum based on the proximity of the cancellation to the agreed start of services, as follows:

• Up to and including 45 days before the start of the service: 20% of the total price
• 44 to 30 days before the start of the service: 40% of the total price
• 29 to 14 days before the start of the service: 70% of the total price
• 13 to 6 days before the start of the service: 80% of the total price
• From 5 days before the start of the service until the day the service begins, as well as in case of no-show/non-participation: 90% of the total price.

The customer is expressly permitted to prove that camps for friends incurred no costs or significantly lower costs, or no or significantly lower compensation claims, as a result of the cancellation. Conversely, camps for friends reserves the right to prove a higher, specifically incurred compensation claim, insofar as this is legally permissible and the legal requirements for this are met.

For package holidays, the mandatory provisions of package travel law also apply, in particular Section 651h of the German Civil Code (BGB). A legally provided right to free cancellation, especially due to unavoidable extraordinary circumstances, is not restricted by this cancellation policy.

For product category F (travel agency), these regulations apply only to a separate, directly concluded, and fee-based agency or service contract with camps for friends. Cancellation, refund, and reimbursement policies for the agency-arranged travel or third-party services are governed by the contract with the respective tour operator or service provider.

8.2 Rebookings at customer request

Change requests from the customer after conclusion of the contract are subject to availability and actual feasibility. Changes to the booking include, in particular, changes to the date, destination, place of commencement of travel or services, the booked camp or educational program, accommodation, or mode of transport, provided that the respective change is relevant to the booked product area.

If camps for friends agrees to a rebooking, the following rebooking fee may be charged per participant:

• Up to and including 90 days before the start of the service: EUR 30,00
• From 89 to 30 days inclusive before the start of service: EUR 50,00

Change requests received less than 30 days before the start of the service can, if at all possible, only be processed by canceling the existing contract under the conditions of section 8.1 and making a new registration or booking. The customer's statutory rights, in particular the right to transfer the contract to a substitute traveler in accordance with § 651e of the German Civil Code (BGB) for package tours, remain unaffected.

For product area F, the rebooking and change conditions of the respective tour operator or service provider take precedence for the brokered third-party service; camps for friends only charges its own rebooking fee if it has been effectively agreed for its own brokerage or service.

8.3 Withdrawal or termination by camps for friends

camps for friends may withdraw from the contract before the start of the service or terminate the contract for good cause after the start of the service, provided that the legal requirements for this are met.

a) Termination without notice in cases of serious breach of contract: This applies in particular if the participant or customer persistently disrupts the performance of the booked service despite a required warning, significantly or repeatedly disregards applicable camp, instruction, participation, or safety rules, or behaves in such a way that camps for friends cannot reasonably be expected to continue the contract. A warning is unnecessary if it is not legally required due to the severity of the behavior.

If the contract is terminated for a significant reason attributable to the customer or participant, camps for friends retains the right to the agreed remuneration in accordance with the statutory provisions; saved expenses and benefits from the alternative use of services not utilized will be credited.

b) In case of failure to reach a minimum number of participants: If a minimum number of 12 participants was specified for the particular offer before the conclusion of the contract and the applicable cancellation deadline was communicated, camps for friends may withdraw from the contract if this minimum number of participants is not reached. For educational and camp programs, such withdrawal generally occurs no later than two weeks before the start of the program, unless an earlier deadline is specified in the particular offer.

For package holidays and school trips organized as package holidays, the statutory maximum periods stipulated in Section 651h Paragraph 4 of the German Civil Code (BGB) or the periods specified in Section D.9 apply instead of the later two-week period. The customer will be informed immediately after the conditions for cancellation have been met. Payments already made will be refunded in accordance with the statutory provisions.

II. Common conditions for educational and camp programs A to C

9. Prices and payment

The price is as stated in the product description and booking confirmation. Unless otherwise expressly agreed, the total price is due 14 days after receipt of the invoice. If the booking is made less than 21 days before the start of the service, the total amount may be due upon receipt of the invoice.

Special offers may have different payment terms. Discounts, vouchers, rewards, or other price advantages can only be combined if this is expressly provided for in the respective terms and conditions of the promotion.

If the customer defaults on a payment due, camps for friends may withdraw from the contract in accordance with legal regulations after an unsuccessful reminder and a reasonable grace period.

10. Minimum number of participants

Section 8.3 applies to minimum participant numbers and the cancellation of camps for friends if the minimum number of participants is not reached. Any alternative offer of rebooking to another offer is voluntary for the customer.

11. Liability for educational and camp programs A to C

camps for friends is liable without limitation for damages caused intentionally or by gross negligence, for damages resulting from injury to life, body or health, and in other cases of mandatory statutory liability.

In cases of slight negligence in the breach of essential contractual obligations, camps for friends is liable for foreseeable damages typical of this type of contract. Otherwise, liability for damages caused by slight negligence is excluded to the extent permitted by law. These provisions apply accordingly to legal representatives, employees, and agents.

A. Online teaching and digital educational offerings

A.1 Product characteristics and subject matter of the contract

These terms and conditions apply to language courses and other educational programs offered by camps for friends that are conducted entirely or predominantly online and without the simultaneous physical presence of the teacher and participant. The subject of the contract is the course content or online program as described in the service description. Accommodation, transportation, and other travel services are not included in the contract unless expressly agreed otherwise.

A.2 Technical Requirements

The customer is responsible for providing the necessary technical requirements for participation on their end. This includes, in particular, a suitable internet-enabled device, a sufficiently stable internet connection, and – if required – a camera, microphone, speakers or headset, and compatible software or browser software.

Costs for devices, internet access, telecommunications, and other technical equipment are not included in the course price. If a disruption is solely the responsibility of the customer or participant, a lesson properly provided by camps for friends is generally considered to have been offered. Mandatory legal rights remain unaffected.

A.3 Access data and teaching platform

Personal login details or invitation links may only be used by the registered participant. They must be protected from unauthorized access and may not be shared without the consent of camps for friends. Any suspected unauthorized use must be reported to camps for friends immediately.

A.4 Teachers, groups and lesson planning

A right to instruction by a specific teacher exists only if this has been expressly agreed upon. Camps for Friends may change the teacher for organizational, pedagogical, or health-related reasons, provided that the content, scope, and quality of the agreed-upon instruction are not significantly affected.

Where pedagogically necessary and reasonable, participants may be assigned to a different learning group of comparable performance level. Camps for Friends is obligated to conduct the agreed-upon lessons professionally, but not to guarantee a specific individual learning outcome, a specific grade, or passing an exam.

A.5 Failure, non-attendance and delay

If a scheduled lesson cannot be held for a reason attributable to camps for friends, a suitable alternative date or instructor will be offered if possible. If the lesson cannot be rescheduled within a reasonable timeframe, the corresponding portion of the price already paid will be refunded or credited.

If a participant is unable to attend for personal reasons, particularly due to illness, vacation, school commitments, or technical problems within their control, there is generally no entitlement to an individual make-up session or a partial refund, unless otherwise agreed upon for a specific product. Different cancellation and rescheduling deadlines may be agreed upon for individual lessons. Participant lateness does not generally extend the agreed lesson time.

A.6 Behavior, records and teaching materials

Participants must respect the personal rights of other participants and instructors and follow reasonable instructions from the instructor. Insulting, discriminatory, threatening, or otherwise significantly disruptive behavior, as well as the unauthorized sharing of access data or teaching materials, is prohibited.

Online lessons may not be recorded, reproduced, or published as audio or video recordings without the prior express consent of camps for friends and the individuals concerned. Provided teaching materials may be used for personal learning purposes within the scope of the booked program; any further use requires legal permission or express consent.

A.7 Right of withdrawal and early commencement of services

Consumers may have statutory rights of withdrawal for contracts concluded remotely. Information regarding the existence, conditions, and consequences of these rights will be provided separately before the conclusion of the contract, in accordance with legal regulations.

If online lessons are to begin before the end of an existing cancellation period, camps for friends will obtain the legally required declarations separately. Whether and to what extent a right of cancellation expires or compensation is owed is governed by the statutory provisions.

III. Common special conditions for CityCamps and Language Camps B and C

12. Educational character and camp language

The primary focus of product areas B and C is the teaching and practical application of the English language. Language acquisition is deliberately not limited to traditional classroom instruction.

The language learning concept can include, in particular, lessons, communication exercises, role-playing, project work, creative activities, group tasks, sports, team and outdoor activities, language-led excursions, and other practical application situations. Lessons and pedagogically integrated activities thus constitute the camp's language learning program.

The use of English is an essential part of the camp concept. Participants are expected to actively participate in the English-language program according to their age, developmental stage, and language skills.

13. Activities, weather and safety

Individual camps may include sporting, creative, outdoor, or water activities. Participants must meet the physical, health, and safety requirements specified in the product description; for water activities, adequate swimming ability may be required.

Outdoor and sports activities are partly dependent on weather, safety conditions, and the availability of external facilities. Camps for Friends reserves the right to modify, postpone, or replace individual activities with pedagogically appropriate alternatives for safety reasons. Mandatory statutory rights regarding defects and refunds remain unaffected.

14. Health, medication and illness

The customer must inform camps for friends before the start of the camp about all health conditions that are necessary for safe care, in particular severe allergies, relevant chronic illnesses, regularly taken medications, significant food intolerances and special care needs.

Special medical or nursing services are only provided if expressly agreed upon. If a participant becomes ill or injured during the camp, camps for friends may initiate appropriate and necessary medical measures; the legal guardians will be informed as soon as possible. Treatment costs for which camps for friends is not responsible are generally borne by the participant or their legal representative, unless covered by insurance.

15. Camp rules, exclusion and personal belongings

Participants are required to follow appropriate instructions from supervisors, adhere to safety rules, respect other participants and staff, and comply with the applicable camp rules.

In cases of significant or repeated rule violations, camps for friends may take appropriate disciplinary action. For serious violations, further participation may be terminated, particularly in cases of violence, significant endangerment of others, significant property damage, possession or use of prohibited substances, or repeated disregard of safety instructions. A prior warning will be issued unless the severity of the offense makes it unnecessary.

Participants should only bring valuables to the extent absolutely necessary. Camps for Friends is liable for loss, theft, or damage to personal belongings in accordance with legal regulations.

B. CityCamps / DayCamps

B.1 Product Character

CityCamps and DayCamps are local day camps where camps for friends is not responsible for providing accommodation or transportation to or from the camp. The contract includes, in particular, English lessons, pedagogically supervised language learning activities, sporting, creative, and social activities as part of the language learning concept, supervision during the specified camp hours, and, where applicable, meals as described in the service description.

These offers are presented as educational and childcare programs, not as package holidays. No travel insurance certificate is issued.

B.2 Collection of underage participants

Parents/guardians are responsible for ensuring that participants are picked up at the agreed times. If significant delays or missed pick-ups result in additional necessary childcare costs, these may be charged to the customer, provided they are responsible for the delay.

If safe further care is not possible and the parents/guardians cannot be reached, camps for friends can take the necessary measures to ensure the child's welfare.

C. Language and education camps with accommodation, without transport

C.1 Product characteristics and legal classification

These provisions apply to multi-day language and education camps where, in addition to the English language education program, accommodation and, if applicable, meals are part of the contract, but camps for friends does not owe the participant's arrival or departure as a contractual service.

The English lessons and the activities described in the product description as part of the language learning concept constitute a coherent educational service. The offer is presented as an educational program with accommodation and not as a package tour, unless the specific combination is subject to mandatory package travel regulations.

No travel insurance certificate will be issued for specifically designated offers. This is conditional upon the fact that no passenger transport services owed by camps for friends are included in the overall contract. Mandatory legal provisions remain unaffected.

C.2 Accommodation and Arrival/Departure

The contract includes the accommodation specified in the service description. Accommodation type, room occupancy, and amenities are detailed in the respective product description.

Requests for shared accommodation with specific other participants or specific rooms will be taken into consideration where possible, but are only binding if camps for friends expressly confirms this.

Transportation to and from camp is not included in the contract. Parents/guardians or participants are responsible for timely arrival and pick-up.

D. Terms and conditions for package tours

D.1 Scope

The following regulations apply exclusively to offers that are expressly designated as package tours. In addition, the mandatory provisions of Sections 651a to 651y of the German Civil Code (BGB) and Articles 250 et seq. of the Introductory Act to the German Civil Code (EGBGB) apply. Mandatory legal provisions take precedence.

D.2 Pre-contractual information

Before submitting their contractual declaration, the traveler receives the legally required information about the essential characteristics of the package tour, in particular the destination and duration of the trip, means of transport, accommodation, meals, included services, price, payment terms, minimum number of participants, passport and visa requirements, health regulations, cancellation options, and, where applicable, insurance. The traveler also receives the legally required standard form for package tours.

D.3 Insolvency protection and certificate of insurance

Camps for Friends maintains the legally required insolvency protection for all package holidays. The traveler receives the legally required certificate of insurance together with, or in accordance with legal requirements, linked to the booking or travel confirmation in written form.

Camps for Friends will not demand or accept any advance payments on the travel price until the legal requirements for insolvency protection are met.

D.4 Payment terms

After conclusion of the package travel contract, receipt of the booking or travel confirmation, existence of the legally required insolvency protection and provision of the security certificate, a deposit of 40% of the total travel price is due. It must be paid within 7 days.

The remaining balance of 60% of the total trip price is due 30 days before the start of the trip, provided the legal requirements for payment are met. If the contract is concluded less than 30 days before the start of the trip, the entire trip price may be due immediately.

camps for friends will only demand or accept payments before the end of the package tour if the legal requirements, in particular according to § 651t BGB, are met.

D.5 Services and changes to travel services

The travel services owed are defined in the product description, the pre-contractual information, and the booking confirmation. Individual special requests only become part of the contract if they have been expressly confirmed.

Camps for Friends may make minor changes to individual travel services before the start of the trip, provided this is legally permissible and the overall nature of the trip is not altered. The traveler will be informed of these changes clearly, comprehensibly, and prominently on a durable medium. In the event of significant changes to an essential travel service, the traveler's statutory rights apply.

D.6 Changes to the travel price

An increase in the agreed travel price after conclusion of the contract is only permissible under the legal conditions, in particular in the event of changes in the costs of passenger transport due to changes in fuel or energy costs, taxes or other charges or relevant exchange rates.

A price increase will only take effect if the traveler is clearly and comprehensibly informed of it on a durable medium at least 20 days before the start of the trip, and the calculation is provided. If camps for friends allows for a price increase, there is also a corresponding right to a price reduction under the statutory conditions. If a price increase exceeds 8% of the trip price, the traveler's statutory rights apply.

D.7 Cancellation by the traveler and extraordinary circumstances

Section 8.1 applies to cancellations by the traveler and the compensation fees. The traveler may cancel at any time before the start of the trip; camps for friends may demand reasonable compensation in accordance with § 651h of the German Civil Code (BGB), unless a statutory case of free cancellation applies.

The traveler may, in particular under the conditions of Section 651h Paragraph 3 of the German Civil Code (BGB), withdraw from the contract without paying compensation if unavoidable extraordinary circumstances occur at the destination or in its immediate vicinity that significantly impair the performance of the package tour or the transport to the destination. Mandatory statutory rights remain unaffected.

D.8 Substitute person and rebookings

In accordance with Section 651e of the German Civil Code (BGB), the traveler may, within a reasonable period, declare that a third party will assume their rights and obligations under the package travel contract. A declaration made no later than seven days before the start of the trip is legally considered timely in any case. Any reasonable additional costs actually incurred may be claimed.

For rebookings at the customer's request, section 8.2 applies in addition. The traveler's statutory right to transfer the package travel contract to a substitute traveler pursuant to § 651e of the German Civil Code (BGB) remains unaffected.

D.9 Withdrawal from camps for friends and minimum number of participants

If a minimum number of 12 participants is specified for the specific package tour before the contract is concluded and the cancellation deadline has been communicated, camps for friends may cancel the tour if this minimum number is not reached within the statutory deadlines: no later than 20 days before the start of the tour for tours lasting more than six days, 7 days for tours lasting at least two and at most six days, and 48 hours for tours lasting less than two days. An earlier deadline specified in the product description remains valid.

Camps for Friends may also withdraw from the contract if the company is prevented from fulfilling it due to unavoidable exceptional circumstances. Payments already made will be refunded immediately in the cases provided for by law, and at the latest within 14 days of withdrawal.

D.10 Travel defects, remedies, limitation period and assistance

Camps for Friends is obligated to provide the package tour free from travel defects. The traveler must immediately report any travel defects to the local camp or tour management or to Camps for Friends and give them the opportunity to remedy the situation within a reasonable timeframe, insofar as setting a deadline is legally required.

The statutory rights to remedy, self-help, compensation, reimbursement of necessary accommodation costs, price reduction, termination, damages and reimbursement of wasted expenses remain unaffected.

The claims of the traveler specified in Section 651i Paragraph 3 of the German Civil Code (BGB) are subject to a two-year statute of limitations pursuant to Section 651j of the BGB. The limitation period begins on the day the package tour was scheduled to end according to the contract. If the traveler encounters difficulties during a package tour, camps for friends will provide appropriate assistance without undue delay in accordance with Section 651q of the BGB.

D.11 Activities, Safety and Health

If the package tour includes camping, sports, outdoor, or water activities, the physical, health-related, and safety requirements specified in the service description apply. Any relevant health restrictions must be communicated before the start of the trip.

Individual activities may be changed, postponed, or replaced by suitable alternatives due to weather, safety, or other reasons beyond our control. Mandatory statutory rights regarding defects and refunds remain unaffected.

D.12 Liability for package holidays

Package tours are subject to the statutory liability provisions of Sections 651i et seq. of the German Civil Code (BGB). Liability for damages other than personal injury is limited only to the extent and in the amount permitted by law under Section 651p of the German Civil Code (BGB). Statutory limitations of liability based on international conventions or regulations derived therefrom remain unaffected.

D.13 Passport, visa and entry requirements

Camps for Friends provides information on general passport and visa requirements as well as health regulations prior to the conclusion of the contract, in accordance with legal requirements. For minor participants, declarations of consent from their legal guardians or further documentation may also be required.

The customer is responsible for obtaining the necessary personal documents in good time and providing them to the participant, unless camps for friends has expressly undertaken to obtain them.

E. Special conditions for class trips and school group trips

E.1 Scope and relationship to section D

These special conditions apply to class trips, school trips, and similar trips for closed groups of students offered by camps for friends. If the specific class trip is a package tour, the regulations in Section D as well as the mandatory provisions of Sections 651a et seq. of the German Civil Code (BGB) and Articles 250 et seq. of the Introductory Act to the German Civil Code (EGBGB) also apply. The classification will be shown before the contract is concluded and in the booking confirmation.

For cancellations and rebookings, the general regulations in section 8 apply; if the class trip is a package tour, the mandatory special regulations for package travel under section D apply additionally and with priority. Payment, price and service changes, insolvency protection, travel defects, liability and other package travel-related issues are also governed by section D for package tours and are not repeated here.

E.2 Contractual partner, group leader and contact person

The contractual partner of camps for friends is the person or institution named in the offer and booking confirmation. Bookings can be made in particular by a school, a school authority, or a duly authorized person.

Teachers, parent representatives, or other group leaders do not become personally contractual partners or personally liable for the group's payment obligations solely through their organizational activities, unless they expressly book in their own name or separately assume such liability. The customer must designate at least one responsible contact person for organizational communication before and during the trip.

E.3 Individual offer and scope of services

The type and scope of services owed are defined in the individual offer, the pre-contractual information, and the booking or travel confirmation. For offers specifically tailored to a school group, the individually confirmed services take precedence over general descriptions.

Information regarding accommodations, program items or daily schedules is only binding insofar as it has been included in the specific offer or travel confirmation.

E.4 Number of participants, price calculation and free places

If the tour price is calculated based on a specific number of participants, the number of participants relevant for the calculation will be stated in the offer. Changes in the number of participants may affect the price per participant, provided this was agreed upon transparently before the conclusion of the contract and is legally permissible.

The final number of participants and required participant data must be provided within the deadlines specified in the offer or booking confirmation. A reduction in the number of participants after the contract has been concluded may be treated as a partial cancellation by individual travelers in the case of package tours.

Where free places or discounted places are granted for teachers or other accompanying persons, the number and requirements are determined solely by the respective offer. If the relevant group size changes, the number of free places may change according to the agreed calculation.

E.5 Participant lists, name changes and substitute travelers

The customer or group leader is responsible for submitting participant data completely, correctly, and within the stated deadlines. This may include, in particular, first and last name, date of birth, special dietary requirements, and other travel-related information.

Changes to participant names must be communicated immediately. If changes to transport companies, accommodations, or other service providers result in additional costs, these may be passed on to the extent permitted by law. For package tours, the statutory rights to transfer the package tour contract to a substitute traveler pursuant to Section 651e of the German Civil Code (BGB) remain unaffected.

E.6 Duty of supervision and accompanying persons

Unless camps for friends has expressly agreed to provide supervision or assume supervisory duties in the respective offer, the school or legal supervisory duty remains with the accompanying persons appointed by the school or customer.

The group leader is specifically responsible for ensuring that school regulations and instructions, as well as the supervisory guidelines applicable to the group, are followed. If camps for friends assumes its own supervisory or care responsibilities for explicitly designated program elements, the scope of these responsibilities is determined by the specific service description. This does not constitute a general transfer of the school's supervisory responsibilities.

E.7 Behavior, health and special care

Participants must comply with the house rules of the accommodations and facilities, safety regulations, and appropriate instructions from accompanying persons, tour guides, and service providers. In the event of serious or repeated violations, measures necessary to ensure safety may be taken; in the case of underage participants, the group leader or, if necessary, the legal guardian will be involved.

The customer, or the responsible party, shall ensure that camps for friends receives in a timely manner all information necessary for the proper and safe provision of expressly agreed services. Special medical, nursing, or individual care services are only owed if they have been expressly agreed upon.

E.8 Travel documents and insurance

For trips abroad, the regulations in section D.13 apply accordingly to passport, visa, health, and entry requirements. Travel insurance is only included in the class trip if this has been expressly agreed upon. If camps for friends merely acts as an intermediary for insurance products, section F applies.

F. Conditions for the brokering of travel services

F.1 Position of camps for friends as intermediaries

These conditions apply if camps for friends is expressly not itself the organizer or service provider of a travel service, but mediates a contract between the customer and a third-party tour operator or service provider.

Before the contract is concluded, it is clearly stated that camps for friends is acting as an intermediary, which service is being brokered, and who the contractual partner for the brokered service will be. The contract for the brokered travel service is concluded directly between the customer or traveler and the designated tour operator or service provider. The terms and conditions of that operator or service provider apply to the execution of the brokered service. This is distinct from the brokerage agreement with camps for friends.

F.2 Forms of travel agency

Depending on the service booked, camps for friends can, in particular, arrange:

• a package tour organized by another tour operator within the meaning of § 651v BGB;
• individual travel services, in particular transport, accommodation, insurance or other tourist services;
• linked travel services within the meaning of § 651w BGB.

The legal form of the intermediation depends on the services actually brokered and the applicable legal regulations. Where legally required, the traveler will receive the legally prescribed form before submitting their contractual declaration.

F.3 Formation of the brokerage agreement

By commissioning camps for friends to arrange a specific travel service, the customer submits an offer to conclude a brokerage agreement. The brokerage agreement is concluded upon acceptance of the brokerage commission.

An automatically generated confirmation of receipt of an electronic inquiry does not constitute confirmation of the arranged travel service unless explicitly stated otherwise. The contract for the arranged service is concluded in accordance with the terms and conditions of the respective tour operator or service provider.

F.4 Obligations of camps for friends as intermediaries

camps for friends handles the booking request with the diligence of a proper travel agent, forwards booking requests to the respective service provider and forwards booking confirmations and travel documents, unless these are sent directly by the service provider.

Information provided by the tour operator or service provider is generally passed on as third-party information. camps for friends is liable for its own errors in advice and brokerage in accordance with statutory regulations.

Without an explicit agreement, camps for friends is not obligated to find the most favorable offer on the market or to conduct a comprehensive market comparison. Special requests will be forwarded, but will only become part of the brokered contract if the service provider confirms them.

F.5 Customer's Obligations

The customer is obligated to check booking confirmations and travel documents immediately for accuracy, in particular names, travel dates, destination, booked services, and, if applicable, dates of birth. Any recognizable errors or discrepancies must be reported immediately so that a correction can be initiated with the service provider, if possible.

Disadvantages and additional costs resulting from incorrect information provided by the customer or from recognizable errors not reported in a timely manner may be imposed on the customer in accordance with the statutory provisions.

F.6 Payments, collections and service fees

The price of the arranged travel service and its due date are generally governed by the terms and conditions of the respective tour operator or service provider. If camps for friends is authorized to receive payments on behalf of the respective service provider, this will be indicated in the booking confirmation or payment request.

For package tours arranged through a travel agency, payments towards the tour price before the end of the trip are only accepted in accordance with legal requirements and, in particular, only after the necessary insolvency protection has been obtained and the corresponding certificate of insurance has been issued. For linked travel arrangements, the legal provisions of Section 651w of the German Civil Code (BGB) apply with regard to any required insolvency protection.

Camps for Friends may charge a separate brokerage or service fee for intermediary services or additional services requested by the customer, provided this has been expressly and transparently agreed upon before the conclusion of the contract. Whether and to what extent such a fee will be refunded in the event of a subsequent cancellation, rebooking, or change depends on the agreement made and the applicable legal regulations.

F.7 Changes, rebookings and cancellations

For cancellations, rebookings, name changes, or other modifications to the arranged travel or third-party services, the terms and conditions of the respective tour operator or service provider generally apply. Clause 8 applies only to services arranged directly with camps for friends. camps for friends will accept and forward any declarations from the customer regarding the arranged service, insofar as this is provided for within the scope of the respective arrangement or required by law.

Cancellation, rebooking, or change fees charged by service providers are to be borne in accordance with the existing contract with them. Additional service fees charged by the service provider will only be levied if they have been validly agreed upon beforehand.

F.8 Deficiencies in the service provided

The respective tour operator or service provider is generally responsible for the proper execution of the arranged travel services. Claims for defects in the arranged travel services must therefore generally be made against this contractual partner.

For package tours booked through camps for friends, travelers may submit notices of defects and other declarations regarding the package tour to camps for friends as the travel agent, in accordance with legal regulations. camps for friends will forward such declarations to the tour operator without delay. camps for friends' liability for its own errors in advice, information, or brokerage remains unaffected.

F.9 Passport, visa, health and entry requirements and insurance

Camps for Friends' duty to provide information is governed by the nature and legal classification of the service provided and the applicable statutory regulations. Where information from a tour operator or service provider is passed on, their statutory duty to provide information remains unaffected. Camps for Friends is only obligated to obtain visas, entry permits, or other personal travel documents if this has been expressly agreed upon.

Insofar as camps for friends merely acts as an intermediary for travel insurance, the insurance contract is concluded directly between the customer or policyholder and the designated insurance company. The scope of insurance coverage, exclusions, deductibles, and claims settlement are governed by the terms and conditions of the respective insurer.

F.10 Liability as a travel agent

Camps for Friends is liable under statutory provisions for culpable breaches of its own obligations under the brokerage agreement. However, the company is not liable solely on the basis of its role as an intermediary for the proper performance of the services brokered by the respective tour operator or service provider.

This does not apply to the extent that camps for friends is liable itself as a tour operator under mandatory legal provisions or has assumed its own guarantee or other obligation. Liability for damages caused intentionally or by gross negligence, as well as for damages resulting from injury to life, body or health, and in other cases of mandatory legal liability, remains unlimited.

IX. Final Provisions

16. Governing Law

German law applies. With respect to consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the state of their habitual residence.

17. jurisdiction

For legal disputes, the statutory rules of jurisdiction apply. With respect to consumers, no exclusive place of jurisdiction deviating from the statutory rules is agreed upon at the registered office of camps for friends. To the extent that a choice of jurisdiction is legally permissible, the registered office of camps for friends may be agreed upon as the place of jurisdiction.

18. Consumer dispute resolution

Camps for Friends informs consumers, in accordance with legal regulations, whether the company is willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board. The specific decision and, if applicable, the responsible consumer arbitration board must be included before publication.

19. Severability Clause

Should individual provisions of these terms and conditions be or become wholly or partially invalid, the remainder of the contract shall remain in effect. The invalid provision shall be replaced by the applicable statutory regulations.

20. Primacy of mandatory law

Mandatory consumer and traveler rights are not limited by these General Terms and Conditions of Contract, Participation and Travel. The legal classification of a specific offer is determined by its actual content and the mandatory legal provisions.