Terms and conditions
camps for friends

1. Conclusion of a travel contract

By registering, the customer offers camps for friends GmbH the conclusion of a travel contract (booking for a camps for friends Holiday camp) is binding. Registration can be made in writing (by email or online registration form) or verbally (by telephone or in person) by the traveler's legal guardian or by third parties with the written consent of the legal guardian. Registration is made by the registrant also for all participants listed in the registration, for whose contractual obligations the registrant is liable as for his own obligations, provided that he has assumed a corresponding separate obligation by express and separate declaration. The contract is concluded upon acceptance by camps for friends GmbH. Acceptance does not require a specific form. Upon or immediately after conclusion of the contract (booking), camps for friends GmbH will provide the customer with the travel confirmation or booking confirmation. If the content of the booking confirmation differs from the content of the registration, this constitutes a new offer from camps for friends GmbH, to which the customer is bound for a period of 10 days. The contract is concluded on the basis of this new offer if the customer declares acceptance within the binding period.

2. Terms of payment

• The applicable prices are listed in the individual product and service descriptions in the brochure or on the website. The customer agrees to pay this price.
• The Terms of payment may vary depending on the promotion.
• All discounts cannot be combined with other price promotions/discounts.
• With the conclusion of the contract (booking) the Payment of the total travel price within 14 days due. When booking From 3 weeks before departure, the total travel price is due for payment immediatelyIf camps for friends GmbH guarantees special offers and price promotions to the customer, camps for friends GmbH reserves the right to adjust the payment deadline. Should this occur, camps for friends GmbH is obligated to inform the customer of any deviating conditions before the contract is concluded.
• If the customer defaults on payment of the travel price, either partially or completely, camps for friends GmbH is entitled, after issuing a reminder and setting a deadline, to withdraw from the contract and demand compensation in accordance with section 5.1. Without full payment of the travel price, there is no right to use the travel services.

3. Deliverables

Which services are contractually agreed upon is determined from the service descriptions made available to the customer (e.g. via the camps for friends website or the camps for friends Brochure). Despite careful review of the information at the time of publication, the tour operator expressly reserves the right to declare justified changes to services and prices prior to the conclusion of the contract, of which the customer will be informed in advance. A pre-contractual price adjustment may be necessary, in particular, for the following reasons:

a) due to an increase in transport or accommodation costs, charges for certain services, or a change in the exchange rates applicable to the trip in question after the publication of the brochure,

b) if the trip requested by the customer and advertised in the brochure is only available through the purchase of additional packages after the brochure's publication. Deviating services, e.g., from other brochures of service providers, as well as special requests that change the scope of the planned services, are only binding if they are expressly confirmed by camps for friends GmbH. Individual third-party services provided by other companies that are not part of a trip and are expressly arranged on behalf of third parties, such as flights only, rental cars, excursions, and other events, are not considered to be services provided by camps for friends GmbH.

Service and price changes

4.1 Changes or deviations to individual travel services from the agreed content of the travel contract that become necessary after conclusion of the contract and that were not brought about by camps for friends GmbH in bad faith are only permitted if the changes or deviations are not significant and do not affect the overall structure of the booked trip. Camp content and procedures can vary depending on the season and weather conditions and can be changed at any time without notice. In the event that an individual service cannot be carried out due to force majeure (e.g. weather conditions), camps for friends GmbH reserves the right to implement an alternative program in individual cases. Cancellation due to this change in service is not possible. Any warranty claims remain unaffected if the changed services are defective. camps for friends GmbH undertakes to inform the customer immediately of any changes or deviations to services. In the event of a subsequent, significant change to a key travel service, the customer is entitled to withdraw from the travel contract or request participation in an equivalent trip if camps for friends GmbH can offer such a trip from its range at no additional cost. If necessary, the customer will be offered a free rebooking.

4.2 The tour operator reserves the right to change the travel price agreed in the travel contract in the event of an increase in transport costs or charges for certain services or a change in the exchange rates applicable to the trip in question, in accordance with the following provisions, provided that more than four months have passed between the conclusion of the contract and the start of the trip and the circumstances leading to the change neither occurred at the time of conclusion of the contract nor were foreseeable by the tour operator. If the transport costs existing at the time of conclusion of the contract increase, the tour operator may

a) In the event of a seat-related price increase, request the amount of the increase.

b) in other cases, divide the additional transport costs charged by the transport company per means of transport by the number of seats in the agreed means of transport and demand the resulting increase for the individual seat. If the charges levied on the tour operator at the time the travel contract was concluded are increased, the travel price can be increased by the corresponding, pro rata amount. In the event of a subsequent change to the travel price, camps for friends GmbH must notify the customer immediately, but no later than 21 days before the start of the trip. Price increases after this time are not permitted. In the event of price increases of more than 5%, the customer is entitled to withdraw from the travel contract or to request participation in an equivalent trip if camps for friends GmbH can offer such a trip from its range at no additional cost.

4.3 The customer must assert the rights set out in 4.1 and 4.2 in writing to camps for friends GmbH immediately after the change to the travel service or the travel price has been announced.

5. Resignation

5.1 Withdrawal by the customer The customer is entitled to withdraw free of charge within 14 days of the invoice date or the date of the booking confirmation. This does not apply if the contract is concluded 6 weeks or more before the start of the tripIn this case, cancellation free of charge is no longer possible. The receipt of the cancellation notice by camps for friends GmbH is decisive. If the customer withdraws from the travel contract or does not start the trip, camps for friends GmbH may demand compensation for the travel arrangements made and for their expenses. The calculation of compensation is based on the travel price less any saved expenses and any alternative uses of the travel services. Camps for friends GmbH may also calculate this claim as a lump sum, taking into account the usual savings and the usual income from any alternative uses of the travel services, in accordance with the following breakdown, based on the proximity of the time of cancellation to the contractually agreed start of the trip, as a percentage of the travel price. In any case, the customer remains free to provide evidence that camps for friends GmbH incurred no or lower costs in connection with the cancellation. Camps for friends GmbH will charge the following compensation lump sums:

• For cancellation up to 45 days before the start of the trip, 20% of the travel price
• For cancellation up to 30 days before the start of the trip, 40% of the travel price
• For cancellation up to 14 days before the start of the trip, 70% of the travel price
• For cancellation up to 6 days before the start of the trip, 80% of the travel price
• For cancellation up to 0 days before the start of the trip, 90% of the travel price

5.2 Rebookings If, at the customer's request after booking the trip for a date that falls within the time period of the travel advertisement, changes are made to the travel date, the travel destination, the place of departure, the booked holiday camp program, the accommodation or the mode of transport (rebooking), subject to availability, the tour operator is entitled to charge a rebooking fee per traveler in accordance with the following deadlines:

• up to 90 days before departure 30,00 EUR
• up to 30 days before departure 50,00 EUR

Any changes requested by the customer after the expiry of the deadlines can, if they are possible at all, only be implemented after withdrawal from the travel contract under the conditions set out in section 5.1 and by re-registration.

5.3 Withdrawal by the camps for friends GmbH Camps for friends GmbH may withdraw from the travel contract before the start of the trip or terminate the travel contract after the start of the trip in the following cases:

a) Without observing a deadline If the customer persistently disrupts the trip despite a warning, disregards the camp rules, or behaves in such a way that the immediate cancellation of the contract is justified, the tour operator will be entitled to the trip price. If the tour operator terminates the contract for this reason, the customer retains the right to claim the travel price, but must be credited with the value of the saved expenses and any benefits gained from alternative use of the unused service.

b) Up to 2 weeks before departure If a specified minimum number of 12 participants per camp is not reached, the tour operator is obligated to notify the customer immediately after the event that the event leading to the cancellation of the trip occurs and to promptly send the customer a cancellation notice. Any payments already made toward the trip price will be refunded to the customer.

6. Unused services

If the traveler does not use individual travel services due to an early return or for other reasons, the tour operator will endeavor to obtain reimbursement of the saved expenses from the service providers. This obligation does not apply if the services are entirely insignificant or if reimbursement is not possible. Camps for Friends GmbH cannot guarantee reimbursement of costs.

7. Termination of the contract due to exceptional circumstances

If the trip is significantly complicated, endangered, or impaired due to force majeure that was not foreseeable at the time the contract was concluded, both camps for friends GmbH and the customer may terminate the contract. If the contract is terminated, camps for friends GmbH may demand appropriate compensation for the travel services already provided or still to be provided to complete the trip. Furthermore, camps for friends GmbH is obligated to take the necessary measures, in particular, if the contract includes return transport, to transport the traveler back. The additional costs for return transport are to be borne equally by both parties. Any additional costs are borne by the customer.

8. Liability of camps for friends GmbH

8.1 camps for friends GmbH is liable within the scope of the duty of care of a prudent businessman for:

(1) Conscientious travel preparation

(2) the careful selection and monitoring of service providers

(3) the accuracy of the description of all travel services stated in the brochure, unless camps for friends GmbH has declared a change to the brochure information in accordance with number 3 before the conclusion of the contract

(4) the proper provision of the agreed travel services.

8.2 According to No. 10, camps for friends GmbH is liable for any negligence on the part of persons entrusted with the provision of services.

9. warranty

a)Remedy If the trip is not provided in accordance with the contract, the customer may request redress. Camps for Friends GmbH may refuse redress if it would require disproportionate effort. Camps for Friends GmbH may also provide redress by providing equivalent replacement services.

b) Reduction in the travel price For the duration of the tour not being provided in accordance with the contract, the customer may request a corresponding reduction in the tour price (reduction). The tour price shall be reduced in proportion to the actual value of the tour in its defect-free condition at the time of sale. The reduction shall not apply if the customer culpably fails to report the defect.

c) Termination of the contract If a trip is significantly impaired due to a defect and camps for friends GmbH does not remedy the situation within a reasonable period of time, the customer may terminate the travel contract within the framework of the statutory provisions – in their own interest and for reasons of preserving evidence, preferably by written declaration. The same applies if the customer cannot reasonably be expected to complete the trip due to a defect for an important reason that is recognizable to camps for friends GmbH. Setting a deadline for remedy is only not required if remedy is impossible or is refused by camps for friends GmbH, or if immediate termination of the contract is justified by a special interest of the traveler. The customer owes camps for friends GmbH the pro rata travel price attributable to the services used, unless the services used were of no interest to the customer.

d) Compensation Without prejudice to the reduction or termination, the customer may demand compensation for non-performance, unless the defect in the trip is due to a circumstance for which camps for friends GmbH is not responsible.

10. Limitation of liability

10.1 The contractual liability of camps for friends GmbH for damages that are not physical injuries is limited to three times the travel price,

a)provided that damage to the traveller is neither caused intentionally nor through gross negligence or

b)to the extent that camps for friends GmbH is solely responsible for damages incurred by the traveler due to the fault of a service provider.

10.2 For claims for damages by the customer against camps for friends GmbH arising from tortious acts that are not based on intent or gross negligence, camps for friends GmbH's liability for property damage is limited to three times the trip price per customer and trip. In this context, the customer is recommended to take out travel accident and luggage insurance in their own interest. camps for friends GmbH is not liable for loss, theft, or damage to items brought to camp by the participant. The customer is recommended to take out liability and accident insurance.

10.3 A claim for damages against camps for friends GmbH is limited or excluded to the extent that, due to international agreements or statutory provisions based on such agreements that are applicable to the services to be provided by the service provider, a claim for damages against the service provider can only be asserted under certain conditions or restrictions or is excluded under certain conditions.

11. duty to cooperate

The customer is obligated to cooperate within the framework of the statutory provisions in the event of service disruptions and to avoid or minimize any damages. The customer is particularly obligated to immediately notify the local tour guide of any complaints. They are instructed to remedy the situation wherever possible. If there is no local tour guide, notifications of defects and requests for remedial action must be addressed to camps for friends GmbH at its registered office. If the customer culpably fails to report a defect, they are not entitled to a reduction in price or compensation.

12. Exclusion of claims and limitation periods

The customer must assert claims for non-contractual provision of the trip against camps for friends GmbH within one month of the contractually agreed end of the trip. After the expiry of this deadline, the customer can assert claims if they were prevented from meeting the deadline through no fault of their own. Contractual claims of the customer according to Sections 651c-f of the German Civil Code (BGB), with the exception of claims seeking compensation for physical injury or damage to health due to a defect for which camps for friends GmbH is responsible or based on gross negligence on the part of camps for friends GmbH or its vicarious agents, expire after 12 months. The limitation period begins on the day on which the trip was supposed to end according to the contract. If the customer has asserted such claims, the limitation period is suspended until the day on which the tour operator or its liability insurer rejects the claims in writing. Other claims are subject to the statutory limitation periods.

13. Passport, visa and health regulations

The tour operator is responsible for informing citizens of the country in which the trip is offered about passport, visa, and health regulations, as well as any changes to these, prior to departure. Citizens of other countries can obtain information from the relevant consulate. camps for friends GmbH is not liable for the timely issuance and receipt of necessary visas by the respective diplomatic mission, even if the customer has commissioned camps for friends GmbH, unless camps for friends GmbH is responsible for the delay. The customer is responsible for complying with all regulations essential to the trip. Any disadvantages resulting from non-compliance with these regulations, in particular the payment of cancellation fees, will be borne by the customer, unless they are caused by culpable misinformation or failure to provide information by camps for friends GmbH.

14. invalidity of individual provisions

The invalidity of individual provisions of the travel contract does not result in the invalidity of the entire contract.

15. Applicable Law and Jurisdiction

Contractual and legal relationships between camps for friends GmbH and the customer are governed by German law. The place of jurisdiction is determined by applicable law. The general place of jurisdiction for claims brought by the customer against camps for friends GmbH is the registered office of camps for friends GmbH. For claims brought by camps for friends GmbH against the customer, the customer's place of residence is decisive, unless the claim is directed against registered merchants or persons who have relocated their place of residence or habitual abode abroad after the conclusion of the contract, or whose place of residence or habitual abode is unknown at the time the claim is filed. In these cases, the registered office of camps for friends GmbH is decisive.

Organizer:

camps for friends GmbH; Emil-Riedel-Straße 18, 80538 Munich; Phone: +49 (0)89 2000 36-0; E-mail: info@camps-for-friends.com; Website: www.camps-for-friends.com Managing Director: Susanne Vomwalde Register court: Munich District Court Register number: HRB 249759 Tax number: 143/190/91646"